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Retail Customer Satisfaction Survey

Find out what your customers think of your business.

Dial toll-free number to access the retail customer satisfaction demo survey: 1-877-390-4054

When prompted, enter any 4 digit number for the transaction number

To access ViewsSummary to see results, go to this address: http://viewssummary.synovate.com/RetailDemo

When prompted enter login as: Retail

When prompted enter password as: Synovate

Click the logon button to enter the site

Refresh your screen (or select “auto refresh in x minutes” in the refresh display box at bottom of screen).

In top box “Selection” choose question to view (i.e. rate salesperson on helpfulness or likely to shop again).

You can also select verbatim responses to hear open-end responses.

Select session counts to see number of completed interviews.

In the next drop down box – select either overall (to see all responses combined) or select a specific overall experience score to view questions (i.e. likely to shop again by those who said extremely dissatisfied (score of 1) for their overall experience).

Select period desired – i.e. today’s data, yesterday, all data, etc. You can also choose a custom timeframe and enter dates desired.

Select slice desired – i.e. hour, day, week, etc.

Select whether you would like to see graph or table format.

Select if you want to see averages, response counts, empty slices displayed.

Data can be downloaded from the ViewsSummary website in a variety of formats (in Excel, CSV, or Access).

Graphs/tables can be copied into presentations as well.

Customized, real time web deliverables are also available if desired.

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