Restaurant Customer Satisfaction Survey

Find out what your customers think of your business.

Dial toll-free number to access the restaurant customer satisfaction demo survey: +1-888-277-0529

When prompted, enter the following Store ID number: 111, 222, 333, etc. through 999

To access ViewsSummary to see results, go to this address: http://viewssummary.synovate.com/RestDemo

When prompted enter login as: Client

When prompted enter password as: train

Click the logon button to enter the site

Refresh your screen (or select “auto refresh in x minutes” in the refresh display box at bottom of screen).

In top box “Selection” choose question to view (i.e. visit frequency, overall experience, or overall value).

You can also select verbatim responses to hear open-end responses.

Select session counts to see number of completed interviews.

In store ID drop down box – select either overall (to see all restaurants combined) or select a specific store number to view just that store’s data.

Select period desired – i.e. today’s data, yesterday, all data, etc.

You can also choose a custom timeframe and enter dates desired.

Select slice desired – i.e. hour, day, week, etc.

Select whether you would like to see graph or table format. If graph, select type of graph desired.

Select if you want to see averages, response counts, empty slices displayed.

Data can be downloaded from the ViewsSummary website in a variety of formats (in Excel, CSV, or Access).

Graphs/tables can be copied into presentations as well.

Customized, real time web deliverables are also available if desired.