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ViewsCast Demo: Call Centre Monitoring

To participate in a demonstration of our ViewsCast capability:

Dial toll-free number to access the call centre demo survey: +1-800-864-8035

Enter one of these agent ID’s: 1111, 2222, 3333, 4444, 5555, 6666

To access ViewsSummary to see results, go to this address: http://viewssummary.synovate.com/CallCenterDemo

When prompted enter login as: Manager

When prompted enter password as: 123

Click the logon button to enter the site

Refresh your screen (or select “auto refresh in x minutes” in the refresh display box at bottom of screen).

In default hierarchy box select “overall” to see results for all calls or select “Sup 1” or “Sup 2” to filter down to individual rep results.

In top box “Selection” choose question to view (i.e. time for call to be answered, courtesy of rep, level of interest, etc.) You can also select verbatim responses to hear open-end responses. Select session counts to see number of completed interviews.

Select period desired – i.e. today’s data, yesterday, all data, etc. You can also choose a custom timeframe and enter dates desired.

Select slice desired – i.e. hour, day, week, etc.

Select whether you would like to see graph or table format. If graph, select type of graph desired.

Select if you want to see averages, response counts, empty slices displayed.

Data can be downloaded from the ViewsSummary website in a variety of formats (in Excel, CSV, or Access).

Graphs/tables can be copied into presentations as well.

Customized, real time web deliverables are also available if desired.

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