 |
| Best Practice in Sector | Region | Sector | Company | Call Centre 1 |
Call Centre 2 |
|
|---|---|---|---|---|---|---|
Number of respondents |
75 |
12000 |
7000 |
200 |
80 |
120 |
Overall |
80.0 |
65.0 |
60.0 |
72.0 |
78.0 |
66.0 |
Willingness to recommend company |
85.0 |
65.8 |
65.0 |
66.5 |
81.5 |
65.5 |
Overall Satisfaction with call handling |
90.0 |
62.0 |
57.5 |
75.0 |
77.0 |
70.5 |
Interest in your query |
70.0 |
65.0 |
53.5 |
78.5 |
75.0 |
56.5 |
Willingness to assist you |
85.0 |
64.0 |
65.0 |
72.0 |
74.6 |
66.8 |
Ease of getting through to the correct person |
70.0 |
68.0 |
58.8 |
68.0 |
82.0 |
70.5 |
